FAQs

Are these hoodies genuine?

Yes, we are an official merchandise supplier for all of the artists represented on our website.

What are the actual sizes for your hoodies?

We use a variety of hoodies from different manufactures, so the fit of each hoodie will vary by style. Ladies hoodies in particular are wildly variable depending on the cut of the hoodie. If you have questions about a specific hoodie, please use the contact us form and we’d be happy to give you details.

What is your return policy?

ALL SALES ARE FINAL. Melted Merch does not offer refunds.

If you ship product back requesting a refund, the refund will not be issued and you will forfeit the merchandise. 

Exchanges can only be processed for customers shipping within the U.S. International product exchanges are not available.

I received a damaged item, how do I exchange it?

If you receive a damaged merchandise item, please submit an inquiry using the Contact Us form on the home page. Also include your order number, a brief description of the damage and your shipping address. This email must be sent within 14 days or purchase. We will review this information and reply regarding how we plan to resolve the issue. If we determine a replacement is needed, it will be an even exchange for the same exact item. 

Melted Merch reserves the right to make all final decisions regarding exchanges, including not replacing a damaged merchandise item.

I received the incorrect item or size in my order, how do I exchange it?

Send an email using the Contact Us form on the home page, outlining the situation and we will respond.  If Melted Merch is responsible for a fulfillment error, we will send you a pre-paid return label to ship us back the incorrect merchandise. Upon receipt of the item, we will re-ship the correct item.